Last Updated: 20/10/23
Terms & Conditions
Stonegate Pub Company Limited (“we”, “us”, “our” or “Stonegate”), provides a variety of online services through its websites (“Websites”) and mobile applications (“Apps”). These Terms and Conditions apply to any Websites or Apps which contain or reference them.
Please refer to the relevant terms (collectively, “Terms”), which apply as follows:
● End User Licence Agreement: this applies to any of our Apps that you download from an online App store such as the Apple App Store or Google Play Store and install on your mobile device.
● Terms of Sale: these applies to orders you place for products using any of our Apps and Websites that include an ordering feature.
● Booking Terms: these apply to reservations you make at our pubs, bars and other premises.
● Loyalty Programme Terms: these apply to your participation in our customer loyalty programme.
We may revise the Terms from time to time for any reason, including to reflect changes in relevant laws and regulatory requirements so please check this page occasionally to ensure that you are happy with any changes.
What's in these terms?
Who we are and how to contact us
Our Websites and Apps are operated by Stonegate Pub Company Limited (we, us or our). We are incorporated in the Cayman Islands with UK company registration number FC029833 (and UK establishment number BR014816) and our registered office address is Conyers Trust Company (Cayman) Limited, Cricket Square, PO BOX 2681, Grand Cayman, Ky1-1111, Cayman Islands. Our main trading address is 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ. Our VAT number is 670 3131 67.
We are a limited company.
To contact us, please email firstname.lastname@example.org or telephone our customer service line on 0121 272 5000.
By using any of our Websites or Apps you accept these terms
If you do not agree to these terms, you must not use any of our Websites or Apps.
We recommend that you print a copy of these terms for future reference.
There are other terms and policies that may apply to you
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use a Website or App, please check these terms to ensure you understand the terms that apply at that time. These terms were last updated on the date that appears at the top of this page.
We may make changes to our Websites and Apps
We may update and change our Websites and Apps from time to time to reflect changes to our products, our users' needs and our business priorities or for other reasons.
We may suspend or withdraw our any of our Websites or Apps
Our Websites and Apps are made available free of charge.
We do not guarantee that our Websites and Apps, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Websites and Apps for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our Websites and Apps are only for users in the UK
Our Websites and Apps is directed to people residing in the United Kingdom. We do not represent that content available on or through our Websites and Apps is appropriate for use or available in other locations.
You must provide accurate and up-to-date details
You must make sure that all the information you provide if you register with our Websites or Apps is true, accurate, current and complete.
If you change any of your registration details (such as your email or postal address), you must update your account.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of registration information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you do so, you will breach these terms and may be responsible for any activities on your account.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
How you may use material on our Websites and Apps
We are the owner or the licensee of all intellectual property rights in our Websites and Apps, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Websites and Apps for your personal use and you may draw the attention of others within your organisation to content on our Websites and Apps.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status as the authors of content on our Websites and Apps must always be acknowledged.
You must not use any part of the content on our Websites and Apps for commercial purposes without obtaining a licence to do so from us or our licensors.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Websites and Apps or any services provided via, or in relation to, our Websites and Apps. This includes using (or permitting, authorising or attempting the use of):
- any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Websites and Apps or any data, content, information or services accessed via the same; or
- any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard.
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Our Websites and Apps, their content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (Permitted Territory). By continuing to access, view or make use of any Websites or Apps and any related content and services, you promise and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of our Websites and Apps and any related content and services.
Do not rely on information on our Websites and Apps
The content on our Websites and Apps is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Websites and Apps.
Although we make reasonable efforts to update the information on our Websites and Apps, we make no representations, warranties or guarantees, whether express or implied, that the content on our Websites and Apps is accurate, complete or up to date.
We are not responsible for websites we link to
Where our Websites and Apps contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
How to complain about or report content
If you wish to complain about any content, please contact us by email at firstname.lastname@example.org.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
- Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and services to you, which will be set out in our End User Licence Agreement (for our Apps), our Terms of Sale (for product sales), our Booking Terms (for reservations made at our venues), and our Loyalty Programme Terms (for participation in our loyalty programme).
If you are a business user:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our Websites and Apps or any content on it.
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Websites or Apps; or
- use of or reliance on any content displayed on our Websites or Apps.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
- Please note that we only provide our Websites and Apps for domestic and private use. You agree not to use our Websites and Apps for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- If our Websites or Apps damage a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us or reasonable anti-virus software and similar safeguards on your device.
How we may use your personal information
We are not responsible for viruses and you must not introduce them
We do not guarantee that our Websites and Apps will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Websites and Apps. You should use your own virus protection software.
You must not misuse our Websites and Apps by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Websites and Apps, the server on which our Websites and Apps are stored or any server, computer or database connected to our Websites or Apps. You must not attack our Websites and Apps via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Websites and Apps will cease immediately.
Rules about linking to our Websites and Apps
You may link to the home page of each of our Websites and to our Apps, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of them.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Websites and Apps in any website that is not owned by you.
Our Websites must not be framed on any other websites, nor may you create a link to any part of our Websites other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our Websites and Apps other than that set out above, please contact us by email at email@example.com.
Which country's laws apply to any disputes?
Our trade marks
Stonegate Pubs and its brands and its and their respective logos are trade marks of Stonegate Pubs Company Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our Websites and Apps.
End User License
Please read carefully before downloading the App from the Appstore or using the App
This end-user licence agreement (EULA) is a legal agreement between you and Stonegate Pub Company Limited, a limited company incorporated in the Cayman Islands with UK company registration number FC029833 (and UK establishment number BR014816) and whose registered office address is Conyers Trust Company (Cayman) Limited, Cricket Square, PO BOX 2681, Grand Cayman, Ky1-1111, Cayman Islands (us, we or our, as applicable).
This EULA applies to your use of:
- the Stonegate Pubs mobile application software that you download and install and all data and content supplied with the software (App); and
- all accompanying electronic documents, including those made available online, supplied in connection with the App (Documents).
You can contact us by post in relation to any queries, complaints or claims by post at 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ, by email at firstname.lastname@example.org or by telephone on 0121 272 5000.
We license use of the App and Documents to you on the terms of this EULA and subject to any rules or policies applied by the application e-store provider or operator (Appstore) from whose site or platform you downloaded the App (Appstore Rules). If there is any inconsistency or conflict between the terms of this EULA and those of the Appstore Rules, the terms of the Appstore Rules will prevail. We do not sell the App or Documents to you. We remain the owners of the App and Documents at all times.
We may provide a number of services that are accessible through the App (Services) and our other Terms, together with the terms of this EULA, will govern your use of those Services (collectively, the Terms).
- BY DOWNLOADING THE APP FROM THE APPSTORE OR USING THE APP YOU AGREE AND WILL BE BOUND TO THE TERMS, IN PARTICULAR, THE LIMITATIONS ON LIABILITY SET OUT IN CONDITION 6 OF THIS EULA.
- IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENCE, WE WILL NOT LICENSE THE APP AND DOCUMENTS TO YOU AND YOU MUST NOT DOWNLOAD OR USE THE APP.
- TO OPERATE PROPERLY, THIS APP REQUIRES A DEVICE, WITH INTERNET ACCESS, THAT MEETS OR EXCEEDS THE MINIMUM SYSTEM REQUIREMENTS DESCRIBED IN THE COMPATIBILITY SECTION OF THE APPSTORE PAGE FROM WHICH YOU CAN DOWNLOAD THE APP.
- ANY USERNAMES, PASSWORDS, OR OTHER LOGIN INFORMATION OR OTHER PERSONAL INFORMATION YOU PROVIDE WILL BE AVAILABLE TO THE APP.
You should print or save a copy of the Terms for future reference.
1. KEY STATEMENTS YOU ACKNOWLEDGE WHEN USING THE APP
1.1 The terms of this EULA apply to the App and the Services, including any updates or supplements to the App or the Services, unless they come with separate terms, in which case those terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of this EULA.
1.2 We may change these terms at any time by sending you an email or SMS with details of the change or notifying you of a change when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services. If you do not wish to accept the new terms you must delete the App from your device(s).
1.3 From time to time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded the latest version of the App and accepted any new terms.
1.4 You will be assumed to own the mobile telephone, handheld or other electronic devices on which you download and install a copy of the App (or, if you do not own but control such device, that you have obtained permission from the owners) (Devices). You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you.
1.5 By using the App or any Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. This does not affect our obligations or your rights under data protection laws.
1.6 The Services will make use of location data sent from the Devices with your consent. You can turn off this functionality at any time by turning off the location services settings for the App on the Device.
1.7 The App or any of the Services may contain links to other independent third-party websites and applications (together, Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
1.8 We and you acknowledge that we, and not Apple Inc. nor Google LLC (nor any other company in their respective corporate groups), are responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
2. THE PERMISSION WE GIVE YOU TO USE THE APP
2.1 In return for you agreeing to abide by the Terms, we grant you a non-transferable, non-exclusive licence to use the App on the Devices, subject to the Terms and the Appstore Rules. We reserve all other rights.
2.2 You may:
(a) download a copy of the App onto as many Devices that you own or control (or the number of Devices permitted by the Appstore Rules, if greater) and to view, use and display the App on the Devices for your personal purposes only; and
(b) use the Documents for your personal purposes only.
2.3 The licence to use the iOS version of the App granted under this EULA is limited to: (i) Devices that are Apple-branded that you own or control and as permitted by the Apple Appstore Rules; and (ii) Devices associated with your Apple Appstore account via a family sharing or volume purchasing arrangement.
2.4 The licence to use the Android version of the App granted under this EULA includes a licence to your family group and family members whose accounts are joined together for the purpose of creating a family group.
3. RESTRICTIONS ON YOUR USE OF THE APP
Except as expressly set out in this EULA or as permitted by any local law, you agree:
(a) not to copy the App or Documents except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;
(b) not to sell, rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App or Documents;
(c) not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
(d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:
(i) is used only for the purpose of achieving inter-operability of the App with another software program;
(ii) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
(iii) is not used to create any software that is substantially similar to the App;
(e) to keep all copies of the App secure and to maintain accurate and up-to-date records of the number and locations of all copies of the App;
(f) to include our copyright notice on all entire and partial copies you make of the App on any medium;
(g) not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
(h) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology),together, the Licence Restrictions.
4. ACCEPTABLE USE RESTRICTIONS
(a) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, the Services or any operating system;
(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including the submission of any material (to the extent that such use is not licensed by this EULA);
(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
(d) not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
(e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service,
together, the Acceptable Use Restrictions.
5. OUR INTELLECTUAL PROPERTY RIGHTS
5.1 You acknowledge that all intellectual property rights in the App, the Documents, the Services and the Technology anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App, the Documents or the Technology other than the right to use each of them in accordance with the Terms.
5.2 You acknowledge that you have no right to have access to the App in source-code form.
6. PROMISES YOU GIVE TO US AND OUR LIABILITY TO YOU
6.1 You represent and promise to us that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and that you are not listed on any U.S. Government list of prohibited or restricted parties.
6.2 You agree to reimburse us in full for any losses or liabilities we suffer or incur (including reasonable legal fees) as a result of any breach by you of your obligations in this EULA.
6.3 We both acknowledge that as between us and the Appstore, we (and not the Appstore) are solely responsible for: (i) addressing any valid claims made by you or a third party in relation to the App or your use of it; and (ii) for the investigation, defence, settlement and discharge of any valid claim for intellectual property infringement by a third party, in each case to the extent such responsibilities are not disclaimed under the terms of this EULA.
6.4 You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App as described in the Documents meet your requirements.
6.6 THE APP AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ANY AND ALL PROMISES, WARRANTIES, CONDITIONS, OR REPRESENTATIONS RELATING TO THE APP AND THE SERVICES AND THE CONTENT AVAILABLE THROUGH THEM, WHETHER EXPRESS, IMPLIED, ORAL OR WRITTEN. IN PARTICULAR WE DO NOT MAKE ANY PROMISES AS TO THE TRUTH, ACCURACY, INTEGRITY, QUALITY OR COMPLETENESS OF THE CONTENT OR INFORMATION THAT APPEARS ON THE APP AND YOU SHOULD NOT RELY ON IT BEING ACCURATE, TRUTHFUL OR COMPLETE.
6.7 WE SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS RESULTING FROM YOUR USE OF THE APP AND DOCUMENTS. WE ONLY SUPPLY THE APP AND DOCUMENTS FOR YOUR PRIVATE USE AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. WE SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES OR LIABILITIES RELATING TO YOUR USE OF OR RELIANCE ON THE APP OR YOUR INABILITY TO ACCESS OR USE THE APP.
6.8 NOTHING IN THIS EULA SHALL AFFECT OR REDUCE YOUR RIGHTS AS A CONSUMER UNDER APPLICABLE LAW OR TO LIMIT OR EXCLUDE OUR LIABILITY FOR:
(a) DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE;
(b) FRAUD OR FRAUDULENT MISREPRESENTATION; AND
(c) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
6.9 EXCEPT AS SET OUT ABOVE IN THIS CONDITION 6, OUR TOTAL LIABILITY IN CONNECTION WITH THE APP, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN ALL CIRCUMSTANCES BE LIMITED TO FIFTY BRITISH POUNDS STERLING (£50).
6.10 IN THE EVENT OF ANY FAILURE OF THE iOS VERSION OF THE APP TO CONFORM TO ANY WARRANTY PROVIDED BY US UNDER THIS EULA, YOU MAY NOTIFY APPLE AND APPLE WILL REFUND THE PURCHASE PRICE FOR THE APP TO YOU IF YOU HAVE PURCHASED THE APP FROM THE APPLE APP STORE.
6.11 IN THE EVENT OF ANY FAILURE OF THE iOS VERSION OF THE APP TO CONFORM TO ANY WARRANTY PROVIDED BY US UNDER THIS EULA, YOU MAY NOTIFY APPLE AND APPLE WILL REFUND THE PURCHASE PRICE FOR THE APP TO YOU IF YOU HAVE PURCHASED THE APP FROM THE APPLE APP STORE.
7. OUR RIGHT TO TERMINATE THIS EULA
7.1 We may terminate this EULA immediately by written notice to you:
(a) if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so;
(c) if we withdraw the App from the Appstore or cease to provide the Services for any reason.
7.2 On termination for any reason:
(a) all rights granted to you under this EULA shall cease;
(b) you must immediately cease all activities authorised by this EULA, including your use of the Services; and
(c) you must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App and Documents then in your possession, custody or control and certify to us that you have done so.
8. COMMUNICATIONS BETWEEN US
8.1 If you wish to contact us in writing (including in relation to any questions, complaints or claims), or if any condition in this EULA requires you to give us notice in writing, you can send this to us by e-mail or by prepaid post using the contact details at the beginning of this EULA. We will confirm receipt of this by contacting you in writing, normally by e-mail.
8.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your request for the App.
9. EVENTS OUTSIDE OUR CONTROL
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this EULA that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (Event Outside Our Control).
9.2 If an Event Outside Our Control takes place that affects the performance of our obligations under this EULA:
(a) our obligations under this EULA will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and
(b) we will use our reasonable endeavours to find a solution by which our obligations under this EULA may be performed despite the Event Outside Our Control.
10. OTHER IMPORTANT TERMS
10.1 We both acknowledge and agree that:
(a) in respect of the iOS version of the App, Apple Inc and its subsidiaries and group companies (but no other third parties) are third party beneficiaries of this EULA, and that, upon your acceptance of this EULA, each of them will have the right (and will be deemed to have accepted the right) to directly enforce these terms of this EULA against you as a third party beneficiary;
(b) in respect of the Android version of the App, Google LLC and its subsidiaries and group companies (but no other third parties) are third party beneficiaries of this EULA, and that, upon your acceptance of this EULA, each of them will have the right (and will be deemed to have accepted the right) to directly enforce these terms of this EULA against you as a third party beneficiary; and
(c) except as provided in this condition 10.1, this EULA does not create any right enforceable by any person who is not a party to it.
10.2 You shall comply with all applicable terms and conditions relating to any third party services that you use in connection with the App including any wireless data service agreement you have entered into with the relevant service provider or applicable social media platform terms.
10.3 We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
10.4 You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
10.5 If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10.6 Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
10.7 Please note that this EULA, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Terms of Sale
Please read the following important terms and conditions carefully before you purchase any products from us as they are intended to form the basis of our contract with youABOUT US AND THESE TERMS OF SALE
1 Information about us and our products
Who we are. We are Stonegate Pubs Limited (we, us or our). We are registered in the Cayman Islands with UK company registration number FC029833 (and UK establishment number BR014816) and our registered office address is Conyers Trust Company (Cayman) Limited, Cricket Square, PO BOX 2681, Grand Cayman, Ky1-1111, Cayman Islands. Our main trading address is 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
How to contact us. You can contact us by telephoning our customer service team at 0121 272 5000 between 9am and 6pm, Monday to Friday, and Monday to Sunday for bookings, (charged at the basic rate) or by writing to us at email@example.com or at Customer Services, Stonegate Pubs, 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ. We may record calls for quality and training purposes, and when handling complaints and legal claims.
How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our products. You can find everything you need to know about us and our products on our Websites or Apps before you order. We also confirm the key information to you in writing after you order, either by providing access to that information by email or in your online account.
The date from which these Terms of Sale apply. These Terms of Sale apply from the date they were last updated which appears at the top of this page.
2 Agreeing to these terms
These are the terms and conditions on which we supply products to you. By purchasing any products from us, you enter into a contract with us on these terms. You may wish to keep and electronic or paper copy of them for future reference.
3 There are other terms that may apply to you
MAKING CHANGES TO THESE TERMS, PRODUCTS OR AN ORDER
4 We can make changes to these terms and our products
Changes relating to new orders. We reserve the right to change these terms at any time. Any amendment to these terms shall be effective exclusively for all new orders submitted following the publication of the amendment on the relevant Website or App. Please check the terms and conditions posted there before placing your order as they may have changed since your last visit.
Minor changes relating to existing orders. We can always make changes to these terms and the products once you have placed your order:
a) to reflect changes in relevant laws and regulatory requirements; and
b) to address any health and safety issues.
We can withdraw our products. We can stop providing a product, such as a type of food or drink or a specific product. We will let you know at within a reasonable period in advance and refund any sums you have paid in advance for products which will not be provided.
PLACING YOUR ORDER
5 How to place your order
If you are placing an order using our Websites or Apps, they will guide you through the steps you need to take to place an order with us. When you click ‘Pay Now’ or similar purchase button you are under an obligation to pay. We will explain and guide you through the steps you need to take to place an order with us. We can process and finalise your order in the English language only.
If you have paid a deposit as part of a reservation booking, please contact our team when you arrive on-site and do not place your orders using our Websites or Apps. Please see our Booking Terms for further information about reservation bookings.
6 Products can vary slightly from their pictures
The images of the products on our Website or Apps or in our marketing are for illustrative purposes only. Your products may vary slightly from those images. We shall not be liable for any inadequacy of the images of the products displayed on our Websites or Apps or in our marketing arising from such technical limitations.
7 The product packaging may vary
The packaging of the products may vary from that shown in images on our Websites or Apps or in our marketing.
HOW AND WHEN WE WILL ACCEPT YOUR ORDER
8 We only accept orders when we have checked them
When you order products from us you are making a legal offer to buy the products. We will contact you to confirm that we have received your order. A contract is only formed when we contact you again to confirm we have accepted it.
9 Sometimes we reject orders
Sometimes we reject orders, for example, if the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the products. We may refuse to supply your ordered products if we cannot verify your age when we deliver your products (where the product is age-restricted). If we reject your order or refuse to supply your product, we will let you know as soon as possible and refund any sums you have paid.
10 Where our contract for your order will be stored
You may access your order by clicking on the relevant order history section within your account on our App. Your order will also be stored and filed in our order management system.
PRICE, PAYMENT AND PROMOTION
11 Where to find the price for the products
The price of the products (which includes VAT) will be the price indicated during the order process when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However please see sections 4 and 9 for what happens if we discover an error in the price of the products you order.
12 When you must pay
You must pay for the products before we dispatch them. We will charge your credit or debit card or otherwise take payment at the time you pay for the products.
13 When you own and become responsible for the products
You own the products once we have received payment in full and you have received your products.
14 We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
15 Promotional offers
From time to time we may offer promotional discounts and offers on our products. All promotions are subject to separate terms and conditions found on our website.
Some promotions require the use of promotional codes including quick response (QR) codes that we make available to you. These codes can be redeemed online at the time you purchase your subscription by entering the code into the relevant box subject to the terms of the promotion to which they relate.
We may make these codes available on our Websites or Apps, by email or other marketing materials or through a third party. The availability and use of promotional codes may also be subject to additional terms and conditions which we will make available to you at the time of the promotion. Details of the validity period of a promotional code will be made available at the time of its issue.
Promotional codes cannot be exchanged for cash. We do not permit the sale, trade or purchase of promotional codes in any way. This also applies to promotional codes published by third parties.
Promotional codes cannot be used in conjunction with each other nor any other special offers or discounts except where expressly stated otherwise.
16 Our loyalty programme
Purchases that you make from some of our Websites and Apps may be eligible purchases under our loyalty programme if you are validly registered with that programme. Please see our Loyalty Programme Terms for more information.
17 How and when you will receive the products
The products that you order and purchase will be delivered to your table.
We do not deliver any products at any locations other than the premises you have specified at the time you place your order.
When your order is ready, your ordered products will be delivered to you.
18 Your responsibility to receive your order
You are responsible for ensuring you are available to receive products that you order.
If you leave the premises at the time we deliver your products, you will not be entitled to redelivery or to any refund of all or part of your order.
19 We are not responsible for delays outside our control
If our supply of your products is delayed by an event outside our control such as a power cut or flooding at our premises, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team using the details on our Websites or Apps or by speaking to our staff on-site to end the contract and receive a refund for any products you have paid for in advance, but not received.
TERMS RELATING TO PRODUCTS
20 Delivery costs and timescales
We do not charge for any delivery of any orders.
We deliver products that you order on the day of your order during your visit to our premises.
OUR RIGHTS TO END OUR CONTRACT WITH YOU
21 We can end our contract with you
We can end our contract with you for the products and claim any compensation due to us if you do not:
a) make any payment to us when it is due; or
b) if, at the time of delivery you are not present or available in the relevant premises to receive the products you have ordered.
CANCELLATION AND RETURNS
22 You do not have a legal right to cancel or return your order
All products that can be ordered from usually deteriorate rapidly once supplied. Due to the nature of the products, you do not have a legal right to a cooling off period or other right to cancel or return your order. This does not affect your legal rights in relation to products that are misdescribed, defective or not delivered to you.
WHAT TO DO IF YOU HAVE AN ISSUE WITH YOUR PRODUCT
23 You have rights if there is something wrong with your products
We honour our legal duty to provide you with products that are as described to you on the Website or App from which you ordered them and that meet all the requirements imposed by law. If you are buying products from us, we have a legal obligation to supply them in conformity with the contract. For detailed information about your rights please visit the Citizens Advice website www.citizensadvice.org.uk. Nothing in these terms will affect your legal rights.
Unfortunately, we understand that on rare occasions, you may experience issues with our products. If you think there is something wrong with products, purchased from us, please contact our staff at the premises from which you purchased the products. The terms in the “Cancellation and returns” section do not apply, and we will deal with the problem according to your consumer buying rights.
24 Your obligation to return rejected products
If you wish to exercise your legal rights to reject products you must return them in person to where you bought them.
OUR RESPONSIBILITY FOR ANY LOSSES
25 Our responsibility for loss or damage suffered by you
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
b) Caused by a delaying event outside our control. As long as we have taken the steps set out in section 19 we are not responsible for delays outside our control.
c) Avoidable. Something you could have avoided by taking reasonable action. For example, by spilling your drink or dropping your food because you did not take reasonable care.
d) A business loss. We are not liable for business loss. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
26 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
b) for fraud or fraudulent misrepresentation;
c) for breach of your legal rights in relation to the products including the right to receive products which are:
i. as described and match information we provided to you and any sample provided to you;
ii. of satisfactory quality;
iii. fit for any particular purpose made known to us;
iv. supplied with reasonable skill and care; and
v. for defective products under the Consumer Protection Act 1987.
RESOLVING DISPUTES WITH US27 You have several options for resolving disputes with us:
a) You can contact our Customer Services Team: If you have a problem with your order or products, or a complaint, please contact our Customer Service Team in the first instance. The team are available by phone on 0121 272 5000 (select Option 1) or by email at firstname.lastname@example.org and will do their best to resolve any problems you have with us or our products.
b) You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
c) Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT
a) We can transfer our contract with you, so that a different organisation is responsible for supplying your products. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
b) You can only transfer your contract with us to someone else if we agree to this.
c) Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
d) If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
e) Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
Loyalty Programme Terms
Please read the following important terms and conditions carefully before you join our loyalty programme
Who these terms apply to
These terms apply to your membership to our Loyalty Programme and govern the relationship between you and Stonegate Pubs Limited, a company incorporated in the Cayman Islands with UK company registration number FC029833 (and UK establishment number BR014816) with its registered office address at Conyers Trust Company (Cayman) Limited, Cricket Square, PO BOX 2681, Grand Cayman, Ky1-1111, Cayman Islands (we, us or our), in respect of your membership. Our main trading address is 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
By registering to join the Stonegate Pubs loyalty and rewards programme (Loyalty Programme) through the relevant loyalty mobile application (the Loyalty App) you are agreeing to these terms. If you do not agree to these terms in their entirety you must not register to join the Loyalty Programme. You must therefore read these terms carefully.
Changes to these terms
These terms may be amended at any time by us without notice, and the current version will be displayed at https://www.stonegategroup.co.uk/terms-conditions which is accessible through selected Websites and Apps. You must check for changes to these terms each time you intend to use the Loyalty Programme.
We recommend that you print a copy of these terms for your records.
Other terms that may apply to you
If you have any questions or complaints about the Loyalty Programme, please contact Customer Services on 0121 272 5000 or by email at email@example.com.
1. THE LOYALTY PROGRAMME
By joining the Loyalty Programme you can earn points, known as us points and convert your points into rewards, which you can then redeem on selected purchases in our participating venues including on orders you place through applicable Websites and Apps. Please see the Loyalty App for a full list of participating venues at which you can earn points and use Rewards.
The Loyalty Programme is only valid in the United Kingdom excluding Northern Ireland.
2. BECOMING A MEMBER
You can become a member by:
(i) registering online at the following Websites: www.mixr.co.uk;
(ii) downloading and registering with our following Apps: MiXR (available from the Apple Appstore of Google Play Store;
(iii) registering within the mobile application from a banking services provider that supports open banking and allows you to link your payment card to your account with the Loyalty Programme.
The Loyalty Programme is for personal use only and as such you can only register in the name of an individual (not a business).
You may only have one membership account in your name.
Your membership is non-transferable.
In order to be able to join the Membership Programme, you must be:
(i) be at least 18 years of age; and
(ii) a UK resident.
4. EARNING POINTS
You may earn points on purchases of any products that we sell (Products). You will not earn points on any other products unless confirmed by us in writing. Points can only be earned at the time of purchase and only if:
When using a payment card you have linked to your Loyalty Programme account:
- you use your payment card (including via Apple Pay or Google Pay) whilst it or your bank account is linked to your account to make a purchase. To earn points using this method, you will either need to link your bank account to your account with us using your banking app or provide your permission within the Loyalty App to link your payment card to your account and allow the card scheme relevant to your card to monitor your transactions and share details of qualifying purchases with us so that we can provide you with the relevant points;
When using an applicable App:
- you present your QR code on the Loyalty App at the point of purchase at one of our participating venues, as listed in the Loyalty App;
- where the QR code was not presented at the point of purchase, the receipt details from your purchase are added to your account provided you contact us within 30 of your purchase. See our contact details at the top of these terms.
You will earn 50 points for each full £1 you spend on qualifying purchases.
We may communicate through the Loyalty App specific tasks or targets such as a certain number or frequency of visits to a venue (Missions) together with a number of points you will earn if you complete or achieve the Mission.
We will determine in our sole discretion the number of points awarded for each Mission and the frequency at which we make Missions available.
You can check the points balance of your membership on the Loyalty Apps.
Points have no cash value. Redeemed points cannot be used again. Points can only be earned, held and redeemed as set out in these terms.
Any points obtained or used otherwise than in accordance with these terms will be invalid and cannot be redeemed.
Points are personal to the individual member and cannot be pooled with points earned by another member and redeemed together.
You can use points that you accumulate to redeem vouchers as follows (Rewards):
- 5,000 points for a £5 Stonegate voucher
- 10,000 points for a £10 voucher
- 15,000 points for £15 voucher
- 20,000 points for a £20 voucher
We may also make free vouchers available to you from time to time, which allow you to redeem specific offers (Offers).
We reserve the right to make changes from time to time to the Rewards and Offers available to you.
6. REDEEMING REWARDS AND OFFERS
To redeem Rewards using your accrued points, you first need to convert your points into Rewards.
To convert your points into Rewards, you will need to log in to your account on the Loyalty App, and add the Rewards you wish to redeem from your virtual wallet. Once converted, you can then either:
When ordering through our Apps that have an ordering feature
- add the Reward or Offer on the applicable App before submitting your order through the App
When visiting one of our venues
- scan your QR code in a venue at the point of purchase using the Loyalty App and state that you would like to redeem your Reward or Offer
You may only redeem points against purchases made in participating venues.
Not all Rewards and Offers are available online for click and collect orders. When logged in to your account, the Reward or Offer selected will confirm whether it is eligible for click and collect orders.
You can only convert points into a Reward once you have accrued enough points. You may not make part payment for a purchase using redeemed points.
Points cannot be earned to the extent that a purchase is made with a Reward or Offer.
Once you have converted your points into a Reward, it cannot be transferred back into points at any point.
You can only use Rewards up to a maximum value of £20 against a single purchase.
7. IMPORTANT EXCLUSIONS AND RESTRICTIONS
Points can only be redeemed at participating venues. Please see the end of these terms for a full list of participating venues. We reserve the right to remove or add participating venues from time to time.
You cannot earn or redeem points in relation to any of the following products: gift cards; or merchandise.
Only 1 Reward or Offer redemption is allowed per person, per day (applicable to all Rewards and Offers). The venue manager's discretion applies to redemption of Rewards and Offers.
8. EXPIRY AND CANCELLATION
We may amend, suspend or cancel the Loyalty Programme (including these terms) at any time without notice to you.
Points are only valid for 12 months from the point of award and will expire if unused after this time. Expired points cannot be transferred to a new membership or redeemed or reinstated.
Once points have been converted into a Reward, you will have 6 months to redeem the Reward from the date you receive the Reward. It can be redeemed at any time at any participating venue.
The terms and duration of each Offer will be provided with the relevant voucher.
Your membership does not have an expiry date.
You have the right to cancel your membership at any time. If you wish to cancel your membership, please contact Customer Services on email at firstname.lastname@example.org. If you cancel your membership, you will lose the right to redeem all points that are unused at the time of cancellation.
You may unlink your payment card using either the Loyalty App or the Bank App at any time.
We may, in our sole discretion, suspend your use of your membership (including your right to redeem points, Rewards or Offers) or terminate your membership if we have reason to believe that you (1) are in breach of these terms (2) are abusing your membership, (3) are engaged in fraudulent or other criminal activities relating to your membership, or (4) have supplied false or misleading information to us.
9. CHANGES TO YOUR DETAILS
If you need to change any of the details you provided when you registered, please either:
(i) update your details through the Loyalty App; or
(ii) contact Customer Services on email at email@example.com.
10. UNAUTHORISED USE OF YOUR ACCOUNT
If your account with the Loyalty Programme is accessed by someone else either through the Websites or the Loyalty App, you may lose any points you have earned in the same way as if you lost your wallet.
You should immediately report any fraudulent or unauthorised use of your membership to Customer Services on 0121 272 5000 or by email at firstname.lastname@example.org.
If someone makes unauthorised use of your membership we may, in our sole discretion, transfer any points associated with your membership to a new account and/or re-credit any points redeemed without your consent.
11. LAWS THAT GOVERN THESE TERMS AND RESOLVING DISPUTES WITH US
These terms are governed by English law.
You have several options for resolving disputes with us:
a) You can go to court: Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
b) Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
12. QUALIFYING VENUES
Any venue listed in the MiXR App.
13. QUALIFYING PURCHASES
Any purchase made with us, including via our Website, App or at our venues.
14. WEBSITES AND APPS ON WHICH YOU CAN REDEEM REWARDS AND OFFERS
MiXR (Apple and Android Apps).
Terms governing bookings made via Stonegate Group Website or phone and then confirmed by way of Confirmation Email for the provision of goods and services.1. DEFINED TERMS
1.1 Arrival Date. Means the date you will arrive at Be At One Shoreditch and agreed to in your Booking and upon receipt of your Confirmation Email.
1.2 Balance. Means the total cost of the products selected via your Menu Selections less any deposit if already paid.
1.3 Booking. Means making a reservation for the provision of products at Be At One Shoreditch via our website or by phone and subsequently confirmed by receipt of a Confirmation Email.
1.4 Confirmation Email. Means the email we send to you to confirm our acceptance of your Booking and which contains a Confirmation Number.
1.5 Confirmation Number. Means the numeric code contained in your Confirmation Email and which is proof of our acceptance of your Booking.
1.6 Days. Any reference to days, except where expressly stated, shall exclude weekends and bank holidays.
1.7 Event Beyond Our Reasonable Control. Means as stated in clause 7.1
1.8 Group Booking. Means a Booking that requires our products to be provided to 6 or more people.
1.9 Menu Selections. Means the products from the menu of products available at Be At One Shoreditch you have selected for every person in the party to your Booking following receipt of the Menu Selections Email and within 7 days.
1.10 Menu Selections Email. Means the email you will receive 28 days before your Arrival Date which will ask you to select products from the menu of products available at Be At One Shoreditch for every person party to your Booking.
1.11 No Show. Means as defined in clause 6.9.
1.12 Short Notice Bookings. Means any Booking made where the Arrival Date is within 14 days of the date of the submission of the Booking.
1.13 Site. Means Be At One Shoreditch - at which your Booking has been made.
1.14 Sites. Means the premises we operate as listed on our website at the following link https://www.stonegategroup.co.uk/find-your-local/.
1.15 Terms. Any reference to terms or conditions or contract shall mean the terms and conditions of this contract.
2. THESE TERMS
2.1 What these Terms cover. These are the terms and conditions on which you make Bookings with us via our website or via phone and which are then confirmed by way of receipt of a Confirmation Email and how we supply our products to you, whether these are goods or services.
2.2 Why you should read them. Please read these Terms carefully before you agree to complete your booking with us and before you submit any order for products to us. These Terms tell you who we are, how the Booking process works, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. INFORMATION ABOUT US AND HOW TO CONTACT US
3.1 Who we are and contact. We are Stonegate Group and our registered UK office is 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ. You can contact our customer service team by using the contact form on our website at http://www.stonegatepubs.com/contact.
3.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us when you submitted your Booking and to which we sent your Confirmation Email.
3.3 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails and excludes fax.
3.4 Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.
3.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
4. OUR CONTRACT WITH YOU: BOOKING, ACCEPTANCE AND CONFIRMATION
4.1 How you will accept these Terms and Conditions. By successfully submitting your Booking, for the provision of products at any one of our Sites you agree to accept these Terms and conditions.
4.2 How we will accept and confirm your Booking. Our acceptance of your Booking will take place when you receive a Confirmation Email from us which contains a Confirmation Number, at which point a contract will come into existence between you and us. Your Booking and the provision of our products is subject to these Terms. No Booking is accepted or confirmed until you have received from us a Confirmation Email that contains a Confirmation Number. Your Confirmation Number is proof of our acceptance of your Booking. It is your responsibility to ensure the details submitted via our website or via phone when making your Booking are correct. If details you provide are incorrect or if you do not provide the required details we may cancel your Booking and terminate the contract in accordance with clauses 6.7 (c) and 6.8 (b).
4.3 Age restrictions. Your Booking will only be accepted if the person making the Booking is the age of 18 or over and can prove that via the presentation of a valid Passport or Drivers Licence upon the Arrival Date. If any party to your Booking is under the age of 18 you must contact the Site to which your Booking refers directly to inform them that persons included in your Booking are under the age of 18. Some of our sites do not allow guests under the age of 18 during any trading hours, while some sites have restricted timings in place for when guests under the age of 18 are allowed on the premises. Please ask the site for guidance on timings. If the person who made the Booking, or any persons party to the Booking, cannot prove they are the age of 18 or over upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons in the party to a Booking are under the age of 18, we reserve the right to cancel your booking in accordance with clause 6.7 (d) and 6.8 (c).
5. DEPOSIT AND BALANCE FOR PRODUCTS
5.1 Card details. All Bookings made via our website or otherwise require the provision of valid credit or debit card details (in accordance with clause 9.3).
5.2 Deposit. Upon submission of your Booking a deposit will be charged to and taken from the credit or debit card details provided with your Booking. The value of the Deposit will vary depending upon the Site at which your Booking is located. Subject to clauses 6.7 (b) and (f), deposits will be refunded solely at the discretion of the manager of the Site at which your Booking is located.
5.3 Menu Selections
(a) Twenty eight days before your Arrival Date we will send you a Menu Selections Email asking you to make your Menu Selections.
(b) You must submit your Menu Selections to us by way of email or via our website within 14 days of the date of your Menu Selections Email.
(c) If you fail to provide us with your Menu Selections, within 14 days of the date of your Menu Selections email (as required by clause 5.3 (b) above we reserve the right to cancel your Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager of the Site at which your Booking is located.
5.4 Short notice Bookings. You must:
(a) make Menu Selections at the time of the submission of the Booking; and
(b) pay any deposit, at the time of the submission of the Booking.
Our acceptance of Short Notice Bookings is conditional upon the satisfaction of clauses 5.4 (a) and (b) above.
6. CHANGES, CANCELLATION, NO SHOWS AND REFUNDS
6.1 Your rights to make changes. You may make changes to your Booking or Menu Selection up to 14 days before your Arrival Date. If you wish to make a change to your Booking or Menu Selection please do so by visiting the website of the Site at which your Booking is located or by contacting the Site at which your Booking is located directly. We will let you know if the change is possible. All changes to your Booking or Menu Selection are subject to availability at the time the change is requested. If it is possible we will let you know about any changes to the price of the products, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6.2 Our right to make changes. We may make changes to your Booking or Menu Selections. This includes, for example:
(a) to reflect changes in relevant laws and regulatory requirements;
(b) to implement minor technical adjustments and improvements, for example to address a security threat;
We may also make more significant changes to your Booking or Menu Selections. If we do so we will notify you as soon as reasonably possible, and if it is 14 or more days from your Arrival Date you may contact us (in accordance with clause 6.10) to cancel the Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager at the site at which your Booking is located. We will refund you for any Balance paid for products not received.
6.3 Unavailability or withdrawal of products. We may stop providing certain products, or certain products may become unavailable for delivery on your Arrival Date. If this happens and if your Menu Selections are affected as a result we will use reasonable efforts to contact you at least 14 days in advance, where possible, and offer you what is, in our opinion, a suitable alternative where possible. If no suitable alternative can be offered, in our reasonable opinion, we may at our discretion refund the entirety of any Balance paid for products not received together with any deposit already paid (in accordance with clause 5.2).
6.4 No change to Site. You must attend your Booking at the Site which you selected. We will not allow you to transfer your Booking to any of our other Sites. Failure to attend the Site which you selected on the Arrival Date will be recorded as a No Show and subject to clause 6.9.
6.5 Cancellation by you. You may cancel your Booking, and terminate the contract with immediate effect, up to 14 days from the Arrival Date by providing us with written notice in accordance with clause 6.10. Deposits will be refunded solely at the discretion of the manager of the Site at which your Booking is located.
6.6 Group Bookings. You may cancel a Group Booking, and terminate the contract with immediate effect, up to 21 days prior to the Arrival Date by providing us with written notice in accordance with clause 6.10. Any deposit paid will be refunded solely at the discretion of the manager of the Site at which your Booking is located.
6.7 Cancellation by us. We may cancel your Booking, and terminate the contract:
(a) with immediate effect and without notice to you if you fail to pay us when required to do so in accordance with these Terms;
(b) with immediate effect, or by reasonable written notice where possible, if an Event Beyond Our Reasonable Control (in accordance with clause 7.1) means that we are not able to provide our products to you and fulfil your Booking. In the event of such a cancellation all charges that have been made to the credit or debit card details you provided us including deposit and any Balance paid will be refunded;
(c) with immediate effect if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;
(d) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;
(e) with immediate effect if you fail to provide us with your Menu Selections within 14 days of the date of your Menu Selections email as required by clause 5.3 (b);
(f) by 14 days’ written notice to you if in our reasonable opinion we cannot fulfil your Booking or provide products in accordance with your Menu Selection requirements after having sent you a Confirmation Email. In the event of such a cancellation all charges, including deposit, that have been made to the credit or debit card details you provided to us will be refunded to you.
6.8 Loss of deposit. Any Deposit may become non-refundable or any Deposit that remains unpaid may be charged to the credit card or debit card details provided with your Booking in the following circumstances:
(a) if you fail to pay us when required to do so in accordance with these Terms;
(b) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;
(c) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;
(d) if you fail to provide us with your Menu Selections, or if you fail to pay the Balance, within 14 days of the date of your Menu Selections email as required by clause 5.3 (b);
(e) if you cancel a Group Booking within 21 days or less of the Arrival Date;
(f) if you cancel a Booking within 14 days or less of the Arrival Date;
(g) if you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date and you are recorded as a No Show in accordance with clause 6.9.
(h) if your Booking is cancelled in accordance with clause 6.7 (a), (c),(d) or (e) within 14 days of your Arrival Date.
Whether or not deposits will be refunded is solely at the discretion of the manager of the Site at which your Booking is located.
6.9 No Shows. If you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date, we will record that failure to attend as a No Show, and the contract will terminate with immediate effect.
6.10 How to tell us you want to cancel and end the contract. If you wish to cancel you Booking and terminate these Terms in accordance with your rights under clause 6.5 please let us know by doing one of the following:
(a) Phone or email. Call the Site your Booking is located at directly and inform a Manager at that Site. Please provide your name, email address, phone numberand details of the Booking.
You must adhere to the provisions of clause 6.5 and this clause 6.10 when cancelling a Booking.
6.11 How we will refund you. We will refund you any amount that might become due in accordance with these Terms by the method you used for payment.
6.12 When your refund will be made. We will make any refunds due to you as soon as possible. And, if you are exercising your right to cancel in accordance with clause 6.5, where possible within 14 days from the day on which we receive notice of your cancellation.
6.13 We may cancel your booking and terminate the contract at any time if we reasonably believe that the lead person or any member of your party is barred from any of our premises. If we do terminate your booking for this reason we will refund your deposit.
7.1 Events beyond our reasonable control. We will not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of the obligations under these Terms if such delay or failure result from events, circumstances or causes beyond our reasonable control. Such events include, but are not limited to:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion or accident;
(g) any labour or trade dispute, strikes, industrial action or lockouts;
(h) non-performance by suppliers or subcontractors; and
(i) interruption or failure of utility service.
If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Gift Card Terms
Slug & Lettuce
1. Gift Voucher/E-Gift Cards
These terms and conditions (”T&Cs”) govern your use of your Gift Voucher, SMS Voucher or E-Gift Card (together known as “Gift Card”) Please take time to read and understand these terms before using your Gift Card.
1.1 The Gift Card is issued and operated by Slug and Lettuce which is part of Stonegate Group, 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
1.2 Gift Cards may not be exchanged for cash
1.3 The Gift Card is not a cheque guarantee, credit, debit or charge card
1.4 No change will be given but the balance can be used for future purchases
1.5 A Gift Card is valid for 12 months from the date of purchase. We will not refund any balance remaining and we will invalidate the Gift Card.
1.6 Slug & Lettuce Gift Cards are valid at Slug and Lettuce venues in the UK. Gift Cards can only be redeemed direct, in person at a Slug & Lettuce venue. Gift Cards cannot be used towards orders or deposits made or paid over the telephone, online or via third party delivery partners.
1.7 Gift Cards can be purchased with a minimum value of £20 up to a maximum of £160
1.8 Our Gift Cards should be treated at cash. Please protect your Gift Card. If deleted or lost they cannot be resent or replaced.
1.9 Email gift vouchers can be displayed on your phone or printed out and given to your server
1.10 Gift Cards may not be sold, exchanged or used for any other purposes, expect as specified in these terms
1.11 We reserve the right to refuse to accept a Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
1.12 Slug and Lettuce does not warrant or represent that your Gift Card will always be accepted in our venues. For example, in the unlikely event of an IT or system failure where we are unable to process Gift Cards.
1.13 Slug and Lettuce reserves the right to amend these terms at any time or withdraw the Gift Cards on reasonable notice
1.14 Slug and Lettuce Gift Cards are non-refundable
Be At One2. Gift Voucher/E-Gift Cards
These terms and conditions (”T&Cs”) govern your use of your Gift Voucher, SMS Voucher or E-Gift Card (together known as “Gift Card”) Please take time to read and understand these terms before using your Gift Card.
2.1 The Gift Card is issued and operated by Be at One which is part of Stonegate Group, 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
2.2 Gift Cards may not be exchanged for cash
2.3 The Gift Card is not a cheque guarantee, credit, debit or charge card
2.4 No change will be given but the balance can be used for future purchases
2.5 A Gift Card is valid for 12 months from the date of purchase. We will not refund any balance remaining and we will invalidate the Gift Card.
2.6 Be at One Gift Cards are valid at Be at One venues in the UK. Gift Cards can only be redeemed direct, in person at a Be at One venue. Gift Cards cannot be used towards orders or deposits made or paid over the telephone, online or via third party delivery partners.
2.7 Gift Cards can be purchased with a minimum value of £20 up to a maximum of £350.
2.8 Our Gift Cards should be treated at cash. Please protect your Gift Card. If deleted or lost they cannot be resent or replaced.
2.9 Email gift vouchers can be displayed on your phone or printed out and given to your server
2.10 Gift Cards may not be sold, exchanged or used for any other purposes, expect as specified in these terms
2.11 We reserve the right to refuse to accept a Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
2.12 Be at One does not warrant or represent that your Gift Card will always be accepted in our venues. For example, in the unlikely event of an IT or system failure where we are unable to process Gift Cards.
2.13 Be at One reserves the right to amend these terms at any time or withdraw the Gift Cards on reasonable notice
2.14 Be at One Gift Cards are non-refundable